What makes Computer Technologies & Services Limited the obvious choice as a information technology outsourcing consultant and provider is the fact that our solutions go beyond being a mere means to an end.
Overview of Service
Computer Technologies & Services Limited (CTSL) is an ICT company that was established in 1994. CTSL is a leading Consultant and world-wide-class ICT processes firm. CTSL offers a comprehensive set of Services and Solutions to its customers in Trinidad and Tobago, these include Service Desk Center, Web Development, Telecom and IT Training services.
Our objective is to bring in the best practices and proven processes in ICT services to build long lasting relationship with our customers.
Our mission is to provide high quality Information Communication and Technology (ICT) Services and Solutions to our customers, adding value to their business, and exceeding expectations at the best cost.
● Proven processes in ICT services.
● Highly qualified human resources.
● Customer service oriented culture
● High values of responsibility, discipline, safety and ethic in our personnel.
CTSL has successfully managed the support of approximately 2000 client machines for BPTT at sixteen (16) geographically dispersed sites, with a service whose primary objective is towards that of client satisfaction. CTSL has successfully held this support contract for the last ten (15) years, which helps to demonstrate our “commitment to excellence”. This contract was undertaken in alignment with BP’s strict global standards for the Information Technology structure.
CTSL has successfully developed and implemented for BGTT two FlowCal systems that are utilized for their Gas Metering Systems. This contract was undertaken in alignment with BG’s global standards for the structure and support for a World Class Gas Metering / Management System. Two major monitoring systems were installed and commissioned by CTSL at BG’s Beachfield Station and Moruga.
CTSL has also invested heavily in training and upgrading our staff within the Information Technology Infrastructure Library (ITIL) framework to support our various contracts. ITIL is the industry accepted approach to IT Service Management. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally, thereby ensuring that international standards are always utilized in providing service to our customers.
The CTSL Services Desk Model has been tried and tested on a world class platform. During our service at BpTT, CTSL competed against world class operators such as Intesa Venezuela, SAIC ( USA), EDS / Fujitsu (UK) and Satyam ( India / Asia ). Our Customer Service Levels were always in the top three tier.