Service
VoIP
Business communications should reflect how customers reach you and how staff work across offices, branches and remote locations. CTSL offers VoIP and unified communications services covering call handling, collaboration and mobile access. Whether replacing legacy telephony or extending an existing arrangement, the discussion starts with your users, network readiness and the features your organisation actually needs.
Service areas
Call routing and auto-attendants
Organise incoming call paths and menu options around departments, people and the call-handling requirements of your business.
Voicemail, bridges and reporting
Use voicemail-to-email, conference bridges and call reporting to support agreed communication and management needs.
Unified communications
Bring voice, video, messaging and presence into the communications discussion, with integration selected for the proposed environment.
Video meetings and screensharing
Consider meeting and screensharing requirements alongside voice services, including the needs of staff working in different locations.
Mobile and softphone access
Discuss mobile and software-based calling for users who need access away from a fixed desk or office telephone.
Cloud and on-premises options
Compare deployment options and how users or features may scale, with integration and support defined for the chosen scope.
How we can help
Missed calls and routing
How should incoming calls reach the right person, and what should happen when a team is unavailable?
Branches and remote staff
Which offices and mobile users need to communicate, and which devices or access arrangements do they use?
Replacing legacy telephony
What telephone equipment and services are in place, and which features must be retained or changed?
Reporting and readiness
What call information would be useful, and is the network ready for the proposed voice and collaboration requirements?
Planning your project
01
Map the calling experience
Describe call flows, users, locations and the limitations of your current telephone arrangement.
02
Select features and deployment
Review network readiness, required integrations and cloud-based or on-premises options.
03
Agree implementation and support
Confirm deployment responsibilities, user requirements and ongoing support arrangements before work begins.